The Parties have agreed that we provide you with the IT services ("Services") related to crowd marketing and web-site promotion, specifically we supply you with niche-relevant links to your specified resources according to the requirements that we receive from you. We will provide all Services Outputs to you in accordance with any schedules and Specifications agreed to by the Parties in the Customer's Area after sign in. "Services Output" means the intangible (including electronic) and tangible results of Services, as well as any other intangible (including electronic) and tangible results of Services created by us and provided to you under the Terms and Conditions while working on the Order. "Customer's Area" means the area on the web access to which is granted to you after you place an Order with us at the Site. "Order" means the assignment for a certain number of Services Outputs to be delivered under certain specifications and conditions ordered by you and paid at the Site. "Sign In" means the log in and password that is sent by us to you after the Order is placed and that is used by you to enter the Customer's Area. "Specifications" mean the actual list of the required Services Outputs to complete the Order that you send to us in the Customer's Area (or by other means mutually agreed by the Parties) after the Order is placed. The specifications will be attached to your message to us in the Customer's Area after the Order is placed and you have received your Sign In details.
The Parties understand that their current relationship under the Terms and Conditions requires commitment, cooperation, flexibility, feedback and trust between the Parties. Therefore, the Parties agree to be transparent and to communicate openly and objectively with each other, even in the case of differing opinions about the Terms and Conditions. Timeline
The time for expected deliveries of Services Output is agreed between the Parties in the Customer's Area for every Order. Should the time for expected deliveries be altered due to any objective reasons, we are obligated to communicate the changes to you in a due course within 2 calendar days from the moment such information is received.
Should the timeline be delayed by more than 10 (ten) calendar days, you are entitled to receive reimbursement as specified in these Terms as described below. Payment
We reserve the right to start working on the Order only after the Payment for the order is received from you in the amount that is specified in the Invoice and Order Summary in the Customer's Area.
We accept online payment methods such as PayPal, ACH Transfer, Wire Transfer and others as agreed between the Parties in the Customer's Area or mutually agreed between the Parties in writing in any of the online means of communication selected for communication about the Order by mutual consent of the Parties.
All the payments for the order are received and processed in USD unless mutually agreed between the Parties in writing otherwise.
All the Orders are accepted and Payments are processed according to the prepayment principle, i.e. we start working on the Services Outputs after the Payment is received.
You have the right to order the Services Outputs with Partial Deliveries, i.e. when 500 items are allowed to be included into the Specifications, you have the right to provide us with the Specifications for 100 items for the first delivery, 200 items for the second delivery and 200 items for the third delivery. Each new Specification is delivered to us by you subsequently in the Customer's Area. Balance
In case you have placed an Order with Partial Deliveries, you are entitled to have a Balance with us. "Balance" means a number of Services Outputs you are entitled to in accordance with the Order you have placed. It is calculated according to the following principle: total number of Services Outputs ordered minus number of Services Outputs for which you have already provided Specifications.
For example, in case 500 Services Outputs are ordered, and Specifications for 100 Services Outputs were provided, the Balance is equal to 400.
You are entitled to use the Balance within 1 year from the Order Date (the date when the Payment for the Order is made).
In case the Balance is not used within 1 year from the Order Date, it becomes no longer available for you to use. Refund Policy
Should the timeline be delayed by more than 10 (ten) calendar days than the agreed Delivery Time between the Parties, or we fail to fulfil the Order obligations (i.e. cannot find the needed sites for links placement for more than 2 (two) calendar weeks), you are eligible to reimbursement for the Services Outputs that have been a subject to failure on our side. You can submit a Reimbursement Request in the Customer's Area or by message to the email firstname.lastname@example.org.
There are 2 types of reimbursement in Natural Links:
- Order Credit means a Credit in the amount equal to the number of Services Outputs that have been a subject of failure by default, or an altered amount if mutually agreed by the parties in writing.
- Partial Refund. In case theOrder Credit option is not applicable due to the reasonable reasons duly communicated by you to us, you are eligible to a Partial Refund in the amount of the price for the number of Services Outputs that have been a subject of failure.
We reserve the rights to reject the Reimbursement Request in case you fail to provide the reasoning for the request, or there is evidence of the Services Outputs duly delivered with no failure by us in accordance with the Specifications.