Customer Support Manager

Last updated in December 2022

Natural Links is a full-cycle SEO company with a laser focus on crowd marketing and brand awareness. More than 10.000 projects completed to date, covering more than 100 countries and 20 languages. And we are looking for Customer Support Manager (B2B).

Natural Links is a digital marketing company that helps businesses scale online. From technical SEO and content creation to crowd marketing and link building — NL has got you covered! More than 10.000 projects completed to date, covering more than 100 countries and 20 languages. We continually develop our skills further, exchange experiences, and prepare the roll out of several new services. Last year we have successfully raised investments from the Nika Tech Family fund and are ready to scale to more markets. Become a part of the Natural Links team! We are waiting for you in the sunny city sea coast of Odessa or in Kyiv. Or in any part of the world! Because we’re used to working in a fully remote distributed team with a comfy flexible schedule.

You’ll become a significant part of a successful digital agency delivering real value to our customers from all over the world.

Your main tasks will include, but not limited to:

– Articulate how Natural Links can help clients meet their business goals;
– Helping customers to configure the technical requirements to their business needs;
– Solve client issues with the positive and problem-solving mindset;
– Cultivate long-term relationships;
– Contribute to the sales and customer success strategy and development;
– Eliminating all the reasons that might make customers leave;
– Working on upsell opportunities.

Requirements:

– Excellent communication skills in English (Upper-Intermediate at least);
– Sales/customer support/customer success role for more than a year;
– Worked in US/EU markets;
– Strong desire to be always helpful;
– Ability to build positive relations with users and colleagues;
– Ability to analyze and understand the core of each request — not just what but why it’s needed;
– Ability to effectively communicate technical information in non-technical terms;
– You should be a well-organized person, who it’s easy to rely on.

What we offer:

– Competitive salary;
– Flexible working hours;
– Fully result-oriented work mode with no micro-management;
– Ability to grow to working with more products and services the company currently develops;
– Full support of any working needs including educational materials and documentation.

We will be glad to see you in our team!

Natural Links is a full-cycle SEO company with a laser focus on crowd marketing and brand awareness. More than 10.000 projects completed to date, covering more than 100 countries and 20 languages. And we are looking for experienced Key Account Manager / CS Manager.

Natural Links is a digital marketing company that helps businesses scale online. From technical SEO and content creation to crowd marketing and link building — NL has got you covered! More than 10.000 projects completed to date, covering more than 100 countries and 20 languages. We continually develop our skills further, exchange experiences, and prepare the roll out of several new services. Last year we have successfully raised investments from the Nika Tech Family fund and are ready to scale to more markets. Become a part of the Natural Links team! We are waiting for you in the sunny city sea coast of Odessa or in Kyiv. Or in any part of the world! Because we’re used to working in a fully remote distributed team with a comfy flexible schedule.

You’ll become a significant part of a successful digital agency delivering real value to our customers from all over the world.

Role overview/Key responsibilities:

– Conduct courtesy calls with clients
– Establish a customer nurturance program
– Encourage high-value services adoption
– Increase upsell (current service expansion), opportunities
– Increase crosssell (other service adoption) opportunities
– Provide ongoing value-driven communication
– Focus on at-risk renewals

Requirements:

– Excellent communication skills in English (C1 level)
– Sales/customer support/customer success role for 2 year+ (B2B)
– Worked in US/EU markets
– Strong desire to be always helpful
– Ability to build positive relations with users and colleagues
– Ability to analyze and understand the core of each request — not just what but why it’s needed
– Ability to effectively communicate technical information in non-technical terms
– You should be a well-organized person, who it’s easy to rely on

What we offer:

– Competitive salary and bonus package
– Flexible working hours
– Fully result-oriented work mode with no micro-management
– Full support of any working needs including educational materials, documentation, industry events participation

Would appreciate your cover letter briefly explaining why would you be a good fit for this position, thank you in advance!
We will be glad to see you in our team!

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